Effective Date: September 2023

1. Introduction
This Refund Policy outlines the terms and conditions governing the refund of money transfer transactions conducted through VeloRemit Ltd a Money Transfer Services company registered in the United Kingdom. Please read this policy carefully before initiating a transaction, as it governs your rights and responsibilities as a customer.

2. Definitions
Customer: Any individual or entity using VeloRemit Money Transfer Services.
Transaction: The process of sending or receiving money using VeloRemit Money Transfer Services.
Refund: The act of requesting the annulment or reversal of a previously initiated money transfer transaction.

3. Refund Process
Customers have the right to request a refund of a money transfer transaction, provided the following conditions are met:
The request for refund must be submitted by the customer within 15 days of initiating the transaction.
Funds have not been deposited to the beneficiaries bank account at the time VeloRemit receives your refund request.
The customer must provide accurate transaction details, including the transaction reference number and relevant identification information.
Refund requests can be made through any of the following methods:
By calling our customer support hotline.
By sending an email to support@veloremit.com
VeloRemit Ltd will refund the principal amount of the transaction to the customer. The refund will be processed within 5 business days using the same method of payment used for the original transaction.

4. Exceptions
There may be circumstances under which VeloRemit Ltd reserves the right to refuse a refund request, including but not limited to:
Transactions that have already been paid out to the recipient.
Transactions that are subject to ongoing legal or regulatory investigations.
Transactions that are suspected of being involved in fraudulent activity or money laundering.

5. Customer Responsibilities
Customers are responsible for ensuring the accuracy of the transaction details provided during cancellation requests. VeloRemit Ltd will not be held liable for any losses resulting from incorrect or incomplete information provided by the customer.

6. Changes to the Policy
VeloRemit Ltd reserves the right to update or modify this Refund Policy at any time without prior notice. Customers are encouraged to review this policy periodically to stay informed about any changes.

7. Contact Information
If you have any questions or concerns about our cancellation policy, please contact our Customer Support team.
By using our services, you acknowledge that you have read, understood, and agreed to this refund policy. Your use of our services is subject to this policy and our Terms and Conditions.

VeloRemit Ltd

Unit 54, Dartford Business Park, Dartford, Kent, England, DA1 5FS

01322472321

support@veloremit.com

www.veloremit.com

Date of Last Revision: May 28, 2024