Last Updated: May 28, 2024
At VeloRemit Ltd, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you use our money transfer services. By using our services, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect
We collect and process various types of information, including:
a. Personal Information: When you register for our services, we may collect personal information such as your name, address, date of birth, contact details, government-issued identification (e.g., passport or driver’s licence), and financial information (e.g., bank account or credit card details).
b. Transaction Information: We collect information related to your money transfers, including transaction history, recipient details, transfer amounts, and currency exchange rates.
c. Device and Usage Information: We may collect information about your device, browser, and how you interact with our website or mobile application. This includes IP addresses, browser types, operating systems, and the pages or features you visit.
d. Location Information: With your consent, we may collect your location information to enhance the accuracy and security of our services.
e. Cookies and Tracking Technologies: We use cookies and similar tracking technologies to improve your experience, analyse usage patterns, and personalise content and advertisements.

2. How We Use Your Information
We use your information for the following purposes:
a. Providing Services: To process money transfers, verify your identity, and ensure compliance with regulatory requirements.
b. Customer Support: To provide assistance and support when you reach out to our customer service team.
c. Marketing and Promotions: To send you marketing communications, special offers, and updates about our services (you can opt-out at any time).
d. Security: To monitor and protect against fraud, unauthorised access, and other security risks.
e. Legal and Regulatory Compliance: To comply with applicable laws and regulations, including anti-money laundering (AML) and know-your-customer (KYC) requirements.
f. Analytics and Improvements: To analyse data, conduct research, and enhance our services and user experience.

3. Sharing Your Information
Sharing Your Information We may share your information with third parties in the following circumstances:
a. Service Providers: We may engage third-party service providers to assist us in providing our services, including payment processors, identity verification services, and data analytics providers.
b. Business Partners: With your explicit consent, we may share information with our business partners for marketing and promotional purposes. You have the option to opt-in or opt-out of such data sharing at the time of registration or at anytime through your account settings.
c. Legal Obligations: We may disclose information when required by law, legal process, or government authorities, including to comply with anti-money laundering (AML) and counter-terrorist financing (CTF) regulations, tax obligations, and other legal requirements.
d. Fraud Prevention: To monitor and protect against fraud, unauthorized transactions, claims, or other liabilities, and to manage risk exposure. This includes sharing information with credit reference agencies, fraud prevention agencies, and similar entities.
e. Corporate Transactions: In the event of a merger, acquisition, financing, reorganization, bankruptcy, receivership, sale of company assets, or transition of service to another provider, your information may be transferred as part of the business assets.
f. With Your Consent: If you give us explicit consent, we may share your information with third parties for purposes not covered by this Privacy Policy. In such cases, we will provide clear and detailed information about the intended sharing and obtain your agreement.
g. Security and Compliance: To protect our rights, privacy, safety, or property, and that of our customers, including enforcing our terms of service and other agreements. This may involve sharing information with legal advisors, law enforcement, and other regulatory agencies.
h. Customer Support: To provide assistance and support when you reach out to our customer service team, we may share necessary information with customer support service providers to resolve your inquiries and issues efficiently.

4. Data Security
We take data security seriously and implement reasonable security measures to protect your information. This includes encryption, access controls, and regular security assessments. However, no data transmission or storage method is entirely secure, so we cannot guarantee absolute security.

5. Your Privacy Choices
You have certain privacy rights, including the right to access, correct, delete, or restrict the use of your personal information. You can also opt out of marketing communications at any time.

6. Data Retention
We will retain your information for as long as necessary to fulfil the purposes outlined in this Privacy Policy and as required by law. Typically, this period will be a minimum of 5 years to comply with financial regulations and legal obligations.

7. International Transfers
Your data may be transferred and stored in countries outside your own, where privacy laws may differ. We will take appropriate measures to protect your information when transferred internationally, such as using Standard Contractual Clauses (SCCs) approved by the European Commission.

8. Changes to this Privacy Policy
We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will notify you of significant changes through our website or other communication channels.

9. Contact Us
If you have questions, concerns, or requests regarding your privacy or this Privacy Policy, please contact our Data Protection Officer at:

Email: dpo@veloremit.com
Phone: +44 1322 472 321
Mail: VeloRemit Ltd, Unit 54, Dartford Business Park, Dartford, Kent, England, DA1 5FS.

By using our services, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.