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Common Questions
VeloRemit is a money transfer service that allows you to send money globally. We provide international money transfers with competitive exchange rates and zero transfer fees. While Nigeria is currently our primary focus, we are committed to broadening our services by adding more international destinations shortly.
Currently, VeloRemit services are available for sending money from the United Kingdom to Nigeria. While Nigeria is our primary focus, we are committed to broadening our services by adding more international destinations shortly.
To transfer money internationally with VeloRemit, download our app from Google Play or the App Store, create an account, complete the necessary KYC verification, and start sending money within minutes. You can transfer money directly to bank accounts.
At VeloRemit, we offer two convenient payment methods to add money to your wallet: Automated Bank Payment and Manual Bank Payment. Automated Bank Payment: This is the fastest option for sending money through VeloRemit and it requires a secure connection to your UK bank accounts through open banking. This option is subject to a maximum of £3,000 per transaction and the fund is reflected in your wallet immediately (subject to compliance checks). Manual Bank Payment: This method requires the sender to initiate a manual transfer of funds from their bank account to our designated account. Once the transfer of funds is successful, it will be reflected in your VeloRemit wallet. This option requires approval but offers the flexibility of being able to transact for amounts greater than £3,000 (subject to meeting our compliance requirements).
Start by downloading the VeloRemit app from Google Play or the App Store. Sign up, complete the KYC verification process, and begin transferring money to Nigeria seamlessly and securely.
Yes, you can view details of your previous transfers through the VeloRemit app. This feature helps you keep track of your transaction history and manage your finances better.
VeloRemit allows you to send money to all major banks in Nigeria. You can send money directly to bank accounts.
Yes, you can track your transactions in real-time through the VeloRemit app, providing you with updates on the status of your transfer.
No, VeloRemit offers zero transfer fees, making it an affordable way to send money internationally. We believe in transparency, so there are no hidden fees.
VeloRemit does not charge any additional fees for transfers.
VeloRemit offers competitive exchange rates, ensuring you get the best value for your money. You can use our Currency Converter on our website or the Check Rate tab on the app to see the current exchange rates.
VeloRemit uses bank-level security protocols and robust encryption measures to protect your funds and personal information. We are regulated by the Financial Conduct Authority (FCA) in the United Kingdom, ensuring compliance with all relevant security standards.
VeloRemit adheres to strict anti-money laundering (AML) regulations and conducts thorough KYC verification to ensure all transactions are legitimate and secure.
To ensure your VeloRemit account is secure, use a strong password, enable biometric features if available, regularly monitor your account for any suspicious activity and keep your app and devices updated for maximum security.
If you have any issues with your transfer, our dedicated customer support team is here to help. You can contact us via email at support@veloremit.com or call us at +44 (0) 1322 472321 during our business hours, Mon - Fri 9am - 5pm.
Our customer support team is available from Monday to Friday, 9am to 5pm. You can reach us via email at support@veloremit.com or call us at +44 (0) 1322 472321 during these hours.
Most transfers are completed within minutes, depending on the destination country's banking systems and any additional verification processes.
VeloRemit offers zero transfer fees, competitive exchange rates, fast and secure transfers, and exceptional customer support. Our commitment to transparency and customer satisfaction sets us apart from other international money transfer services.
For more information or to start sending money, download the VeloRemit app today!
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