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Common Questions
VeloRemit is a money transfer service that allows you to send money globally. We provide international money transfers with competitive exchange rates and zero transfer fees. While Nigeria and Ghana are our current focus, we are committed to expanding to more international destinations soon.
Currently, our services are available for sending money from the United Kingdom to Nigeria and Ghana. Funds can be sent to bank accounts in both countries and to mobile wallets in Ghana. We are committed to broadening our services by adding more international destinations very soon.
Sending money internationally with VeloRemit is quick and simple. Just download the VeloRemit app from Google Play or the App Store, create an account, complete KYC verification and start sending money within minutes. Your transfers are enabled via open banking.
Yes! You can now send money from the UK to both Nigeria and Ghana.
VeloRemit processes payments securely through Open Banking technology, which creates a direct, encrypted link to your UK bank account. This means your money moves safely without you needing to share card details. Every transfer is fully protected under UK banking regulations, giving you a fast, secure and reliable way to send money.
Start by downloading the VeloRemit app from Google Play or the App Store. Sign up, complete the KYC verification process, and begin transferring money to Nigeria and Ghana seamlessly and securely.
Yes, you can view details of your previous transfers through the VeloRemit app. This feature helps you keep track of your transaction history and manage your finances better.
VeloRemit allows you to send money to all major banks in Nigeria and Ghana.
Yes, you can track your transactions in real-time through the VeloRemit app, providing you with updates on the status of your transfer.
No, VeloRemit offers zero transfer fees, making it an affordable way to send money internationally. We believe in transparency, so there are no hidden fees.
VeloRemit does not charge any additional fees for transfers.
VeloRemit offers competitive exchange rates, ensuring you get the best value for your money. You can use our Currency Converter on our website or the Check Rate tab on the app to see the current exchange rates.
Sending limits are the maximum amounts you can transfer per day, week, or month when using VeloRemit. You can check your personal limits and usage in the app by going to Menu and tapping on My Limits.
Minimum funds that can be sent from the UK to Nigeria is £5, while that of UK to Ghana is £10
An MTN Mobile Money wallet in Ghana can only hold up to 10,000 cedis at a time. If your transfer would exceed this limit, it may not be delivered immediately. Once the recipient makes a withdrawal and the wallet balance is under the limit, the transfer will be delivered within seconds. If not, we will automatically retry daily until it goes through.
VeloRemit uses bank-level security protocols and robust encryption measures to protect your funds and personal information. We are regulated by the Financial Conduct Authority (FCA) in the United Kingdom, ensuring compliance with all relevant security standards.
VeloRemit adheres to strict anti-money laundering (AML) regulations and conducts thorough KYC verification to ensure all transactions are legitimate and secure.
To ensure your VeloRemit account is secure, use a strong password, enable biometric features if available, regularly monitor your account for any suspicious activity and keep your app and devices updated for maximum security.
If you have any issues with your transfer, the quickest way to get help is to use the “Help” button in your VeloRemit App and select “Chat with us” to chat directly with a support agent.
You can also reach our dedicated customer support team via email at support@veloremit.com or by phone at +44 20 4538 4532 during business hours (Mon–Fri, 9am–5pm).
Our live chat support is available daily from 7:30am to 12:30am via the “Chat with us” option in your VeloRemit app.
You can also reach our customer support team by email at support@veloremit.com or by phone at +44 20 4538 4532 during our business hours, Monday to Friday, 9am to 5pm.
Most transfers are completed within minutes, depending on the destination country's banking systems and any additional verification processes.
Yes. You can invite friends and family to use VeloRemit by sharing your unique referral code. When they sign up with your unique code, complete KYC verification and make their first qualified transfer, you’ll both earn a bonus. Please check your VeloRemit app for details. Terms and Conditions apply.
VeloRemit offers zero transfer fees, competitive exchange rates, fast and secure transfers and exceptional customer support. Our commitment to transparency and customer satisfaction sets us apart from other international money transfer services. Join thousands of our existing customers by downloading the VeloRemit app today!
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